• We accept returns for a full refund within seven (7) days from the purchase date for change of mind or incorrect decision, for both in-person and online purchases.
• After the seven-day period, products can be exchanged for another item of equal value or for store credit, issued as a gift certificate valid for three years.
• Some items are exempt from being returned for a refund or exchange, including but not limited to sale items, bespoke or custom-made pieces, and gift cards.

To be eligible for a return, items must:- Be unworn, in their original condition, and in original packaging- Be returned within fourteen (14) days of the dispatch date.

We cannot accept returns if:

• The item is not in its original condition (e.g., worn, damaged, or missing original packaging)
• The return is outside the 14-day timeframe
• The item is damaged in transit when being returned
• The order contains bespoke or customised pieces

Here you can place an explanation or answer to the question.

Only for domestic orders, a $15 flat fee will be charged from your credit once a shipping label is generated. It is your responsibility to safely return the piece(s) to Adina Jozsef, and the items remain your responsibility until confirmed as received.

• Credits are issued once a return has been received and its condition assessed.
• Adina Jozsef credits are in the form of a gift card and are valid for use in our studio and online at adinajozsef.com.au for a period of three years.

If you receive an item with a craftsmanship issue or an incorrect order, please contact us immediately at info@adinajozsef.com.au so we can assess and resolve the issue promptly.

To initiate a return, fill in the form below with your item name and decription and the email address used for your order. We will respond within 2 business days with instructions.

• Items not returned in their original condition or packaging.
• Items returned outside of the specified return timeframe
• Bespoke or custom-made items
• Sale or archive sale items (unless deemed faulty in accordance with Australian Consumer Law)
• Gift cards
  
  Adina Jozsef reserves the right to return the piece(s) to the sender should any of the above occur.

• Please email info@adinajozsef.com.au with a detailed description of the piece, the repair required, and clear photographs.
• We will review your request and get back to you within 2 business days.
• Your item(s) must be returned in their original or similar protective packaging, carefully secured to avoid damage in transit.
• It is at the client’s expense to safely return piece(s) to Adina Jozsef, and the item(s) remain the client’s responsibility until we confirm receipt.
• Domestic shipping repairs will incur a flat rate fee of $15.
• Unfortunately, we do not send repairs internationally.
• If the item(s) arrive in a condition that does not reflect our requirements, the repair will not be accepted and will be returned to you at your own expense.