Once your order is placed, you’ll receive an email confirmation with your order details. If you haven’t received it within a few minutes, please check your spam or promotions folder. If you still can’t find it, reach out to us, and we’ll be happy to help!

• Place your order through our online store.
• You’ll receive an order confirmation email shortly after purchase.
• Your piece will be carefully prepared and securely packaged.
• Orders are typically dispatched within 3–5 business days.
• Once shipped, you’ll receive a confirmation email with tracking details.
• Your one‑of‑a‑kind piece will soon be on its way to you.

• Place your order through our online store.
• You’ll receive an order confirmation email shortly after purchase.
• We’ll be in contact to confirm the details of your order and ensure nothing has been missed.
• Your piece will then move into the production queue.
• Each piece is handcrafted with exceptional care.
• We’ll provide updates at key stages of the creation process.
• Once completed, your piece will be carefully packaged and prepared for shipment.
• You’ll receive a shipping confirmation email with tracking details when it has been dispatched.

If you need to update your shipping address, contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to make the change. However, once the order has been dispatched, we’re unable to modify the address.