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FAQS

Q. How can I check on an order I placed on adinajozsef.com.au?

A. To check on the status of an order or verify shipment, please contact us via email or phone us on 02 9267 0122.

Q. How Much Is Postage?

A. Postage on all Australian orders is $16.35.

Q. How Will My Order Be Sent?

A. Within Australia jewellery orders are sent registered with Australia Post.

Q. How Long Will It Take To Receive My Order?

A. In Australia, and based on availability, you should allow 10-15 working days for delivery once payment has been received.Please note that all pieces are hand crafted and not off the shelf. This does unfortunately sometimes mean a slight delay. Call us when placing an order to let us know the urgency.

Q. Can You Deliver To A PO Box?

A. Yes we can, keep an eye out for the package as the post office may not contact you when it arrives.

Q. How Will My Order Be Packaged?

A. Each item of jewellery is packaged individually in a Adina Jozsef Jewellery box then placed in a cardboard box with shredded paper so it doesn’t move around then shipped in an Express Post envelop.

Q. What Currency Do You Accept?

A. All prices are quoted in Australian Dollars and are transacted in Australian Dollars. All prices are GST inclusive.

Q. Do You Have A Minimum Order Amount?

A. No. You can spend as little or as much as you like.

Q. Can I Make A Phone Order?

A. Yes. Phone orders are most welcome (02) 9267 0122. Feel free also to email your orders.

Q. How Do I Pay?

A. Online orders are by Mastercard or Visa only. Phone orders can also be paid by direct deposit into our bank account or credit card over the phone or in person. Please contact us on 02 9267 0122 for more information. *Please note that we will not start the job until a deposit has been made and cleared into our bank account.

Q. Can I ship my order to an international location?

A. No, currently we are only able to accept online orders to shipping addresses within the Australia.

Q. Will my adinajozsef.com.au purchase arrive gift-wrapped?

A. All adinajozsef.com.au items over $100 will come in a Koukii Designs Jewellery box. If the item is under $100 you will be given the option upon check out to choose a box and gift wrapping at a $5 cost to you.

Q. Can I include a personalized gift message with my purchase?

A. Yes, you will be given the opportunity to create a personalized message upon checkout.

The message, enclosed in a white envelope, will arrive with your gift package. The package will not have any other additional form identifying you as the giver. For this reason, we encourage you to at least enter your name on the gift message or even inform the recipient that they will be receiving a package.

Q. Is there a warranty?

All care is taken to produce an original Adina Jozsef piece. Warranties extend to manufacturing faults only - these will be repaired at no cost. The warranty does not extend to normal wear and tear and the warranty expires 3 months from the date of purchase.

Q. Can I get an item repaired that was not purchased from Adina Jozsef?

A. We repair items made by Adina Jozsef, but when it comes to other jewellers work we will put as much care as we would our own jewellery but we will take no responsibility if something that is to happen to the piece that would be out of our control, older Jewellery may look strong and in good condition but the appearance is often deceptive and the metal may have become weak and brittle as well as other jewellers using the wrong solders and even repairing the piece the wrong way, weakening the piece even more.

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