FAQ

To check on the status of an order or verify shipment, please contact us via email or phone us on 02 9267 0122.

Postage on all Australian orders is $16.35.

Within Australia jewellery orders are sent registered with Australia Post.

In Australia, and based on availability, you should allow 10-15 working days for delivery once payment has been received.Please note that all pieces are hand crafted and not off the shelf. This does unfortunately sometimes mean a slight delay. Call us when placing an order to let us know the urgency.

Yes we can, keep an eye out for the package as the post office may not contact you when it arrives.

Each item of jewellery is packaged individually in a Adina Jozsef Jewellery box then placed in a cardboard box with shredded paper so it doesn’t move around then shipped in an Express Post envelop.

All prices are quoted in Australian Dollars and are transacted in Australian Dollars. All prices are GST inclusive.

No. You can spend as little or as much as you like.

Yes. Phone orders are most welcome (02) 9267 0122. Feel free also to email your orders.

Online orders are by Mastercard or Visa only. Phone orders can also be paid by direct deposit into our bank account or credit card over the phone or in person. Please contact us on 02 9267 0122 for more information. *Please note that we will not start the job until a deposit has been made and cleared into our bank account.

No, currently we are only able to accept online orders to shipping addresses within the Australia.

You can request the your order be gift wrapped at check out.

Yes, you will be given the opportunity to create a personalized message upon checkout.

The message, enclosed in a white envelope, will arrive with your gift package. The package will not have any other additional form identifying you as the giver. For this reason, we encourage you to at least enter your name on the gift message or even inform the recipient that they will be receiving a package.

All care is taken to produce an original Adina Jozsef piece. Warranties extend to manufacturing faults only – these will be repaired at no cost. The warranty does not extend to normal wear and tear and the warranty expires 3 months from the date of purchase.

When it comes to other jewellers work we will put as much care as we would our own jewellery, but take no responsibility if something out of our control was to happen, older Jewellery may look strong and in good condition but the appearance is often deceptive and the metal may have become weak and brittle, past jewellers may have used the wrong solders, different alloys and even applying the wrong technique when repairing the piece, this could be a quick, fix but there will be more trouble down the track.